a18k Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how a18k collects, uses, and protects your data.
This privacy policy applies to all users of the a18k platform. When you use our website, mobile platform, or any related services, you voluntarily provide certain information and some information is collected automatically. The purpose of this policy is to inform you with complete transparency about how a18k manages that information, where it is stored, who it is shared with, and what measures are taken to protect your data. Continued use of this platform indicates that you consent to this privacy policy.
1 What Types of Information We Collect
Personally Identifiable Information
During registration and account verification, a18k may collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Valid email address
- National ID or passport number (for KYC verification)
- bKash, Nagad, or Rocket mobile number (for transaction purposes)
Financial Transaction Information
To manage deposits and withdrawals, a18k keeps records of transactions. This includes deposit amounts, withdrawal amounts, payment methods, and transaction dates and times. a18k never stores full card numbers or bank account numbers.
Usage and Behavioral Information
To improve your experience on the platform, we automatically collect certain information, such as which games you played, how long your sessions lasted, how much time you spent on each page, and which device or browser you used.
Technical and Network Information
To ensure security and prevent fraudulent activity, we record IP addresses, device identifiers, operating system versions, and login times.
2 How We Collect Information
Information You Provide Directly
When you create an account on a18k, manage deposits or withdrawals, contact the support team via live chat, or reach out by email — you voluntarily provide information.
Automatically Collected Information
Certain information is automatically recorded while using the platform through cookies, web beacons, and similar tracking technologies. This information is primarily used for technical improvements and security purposes.
Through Third-Party Verification Services
Where applicable, we use approved verification services to complete identity verification (KYC). In this process, documents provided by the user may be shared in a limited way with third parties — solely for the purpose of confirming identity.
3 Purpose of Using Your Information
a18k uses your personal information only for the following legitimate purposes. It is never used for personal gain or sold to third parties.
Account Management
For handling registration, login verification, password resets, and account-related communications.
Processing Financial Transactions
To complete deposits and withdrawals smoothly via bKash, Nagad, and Rocket, and to maintain transaction history.
Security and Fraud Prevention
To detect and prevent account hacking, money laundering, and other fraudulent activities.
Providing Customer Support
To properly understand and resolve your issues when providing support via 24/7 live chat and email.
Improving Service Quality
To analyze usage patterns for designing new features and improving the speed and stability of the platform.
Relevant Communications
To inform you about bonuses, promotions, or important platform updates that apply to you — but only with your consent.
4 Sharing Information with Third Parties
a18k does not sell, rent, or exchange your personal information. However, information may be shared in a limited way in the following specific circumstances:
Approved Service Providers
Only the necessary information is shared with approved partners for payment processing (bKash, Nagad, Rocket), identity verification services, and managing technical infrastructure. These partners are contractually bound to maintain a18k's privacy standards.
Legal Obligations
It may be legally required to provide information in response to applicable laws in Bangladesh, court orders, or valid requests from investigating authorities. In such cases, a18k provides only the information that is necessary.
Emergency Security Situations
If there is a risk of serious harm to a user or others, or in the event of a cybersecurity breach, it may be necessary to share information with the relevant authorities.
Business Restructuring
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity, though the new entity will be required to maintain standards similar to this privacy policy.
5 Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser. a18k uses cookies for the following purposes:
- Keeping login sessions active and avoiding the hassle of repeated logins
- Saving language and theme preferences
- Security verification and fraud detection
- Measuring platform speed and performance
Cookie Controls
You can go to your browser settings to completely disable cookies or delete specific cookies. However, disabling certain essential cookies may disrupt the normal functioning of the platform, such as automatic logouts or forgetting your preferences.
Analytics Tools
a18k uses web analytics tools to analyze platform usage statistics. Data collected from these tools is in aggregate form and does not directly identify any individual.
6 Data Storage and Security
Encryption and Technical Security
All data stored and transferred on the a18k platform is protected by SSL/TLS encryption. Financial data and passwords are secured with additional layers of encryption. Firewalls, intrusion detection systems, and regular security audits are maintained at the server level.
Data Retention Period
All personal information is retained while your account is active. Even after an account is closed or deactivated, financial records and identity verification information may be retained for a specific period as required by law. Once the required period ends, data is securely deleted.
Employee Access Restrictions
a18k employees may access user information only to the extent needed to carry out their responsibilities. All employees are trained and contractually bound regarding the protection of privacy. Unauthorized disclosure of information is a punishable offense.
Steps in Case of a Security Breach
In the event of a data breach, a18k will promptly notify affected users and take all necessary steps to bring the situation under control. In the case of a serious breach, the relevant authorities will also be informed.
7 Your Rights
As a registered user of a18k, you have the following rights over your own information. To exercise these rights, contact us at [email protected].
Right to Access Your Information
You may request a copy of the information a18k holds about you at any time.
Right to Correct Your Information
If there is any error in your stored information, you may request that it be corrected.
Right to Delete Your Information
You may request deletion of your personal information beyond what is required by specific legal obligations.
Right to Object to Processing
You have the right to object to marketing communications or non-essential processing.
Right to Data Portability
You may request your information in a structured, commonly usable format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily suspended.
Request Processing Time
a18k will process any of your information-related requests within a reasonable time. However, if identity verification or legal review is required, it may take somewhat longer. You will be updated by email regarding each request.
8 Protection of Minors
Prohibited for Those Under 21
a18k is an adults-only platform. This service is available only to those aged 21 or above. We do not knowingly collect or store information from anyone under 21. Age verification is a mandatory step in the registration process.
If we are informed that information belonging to a minor is in our system, we will immediately delete that information and close the associated account. If you suspect something like this, please contact us at [email protected].
9 Changes to the Privacy Policy
Policy Update Process
a18k may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be changed. Registered users will be notified by email of any significant changes.
Your Consent
Continued use of a18k after a policy change indicates that you have agreed to the updated privacy policy. If you do not agree with the changes, stop using the platform and request that your account be closed.
10 Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact our support team.
Talk to Us
Get direct support in Bengali via 24/7 live chat or write to us by email: [email protected]
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